Return & Refund
Policy
We want you to love every shirt you receive. If something isn’t right, we make it easy to return, exchange, or get a full refund — no stress, no hassle.
Return Window
30 Days
Refund Time
5–10 Business Days
Exchanges
Size & Color Swaps
Defects
Free Return Label
Last Updated: March 2025
At Mota Sport, your satisfaction is everything. We want you to love your purchase! If you’re not satisfied, we’re here to assist with easy returns, exchanges, and refunds. Please carefully read our policy. For certain specialty or custom products, specific return conditions may apply and will be outlined on the respective product page.
Returns for Refund
You can return items for a full refund within 30 days of receiving your order, provided the following conditions are met:
Not sure if your item qualifies? Please contact us before submitting a request at [email protected]. We’ll let you know right away.
Non-Returnable Items
The following items cannot be returned under any circumstances, unless they arrive damaged or defective:
If you are unsure whether your item qualifies for return, please contact us before submitting a request.
How to Return
Starting a return is simple. Follow the steps below and our team will guide you through the rest. Important: you must contact us for approval before sending any item back — returns sent without prior approval will not be accepted.
Request a Return & Receive Your RMA
Email us at [email protected] with your order number, the item(s) you’d like to return, and the reason. If approved, we will issue a Return Authorization Number (RMA). We respond within 24 hours, Mon–Sat.
Send the Item Back
Ship the item to the return address provided in your approval email. Customer covers return shipping costs except in cases of defective or incorrect items. Include your RMA number with the shipment.
Pack Securely with All Tags & Packaging
Pack the item in its original packaging with all tags still attached. We recommend using a tracked shipping service — Mota Sport is not responsible for return packages lost in transit.
Inspection & Resolution
Once we receive your return, we’ll inspect the item to ensure it meets all return conditions. If approved, your refund will be issued to your original payment method within 5–10 business days.
Refund Process
Refunds are issued to your original payment method after we receive and inspect your returned item. Here’s a breakdown of the full refund timeline:
1–2
Inspection
Item is inspected upon arrival at our warehouse
5–10
Refund Issued
Refund is processed to your original payment method after approval
+Varies
Bank Credit
Additional time for your bank or card issuer to post the credit
Still waiting? If more than 15 business days have passed since your refund was approved, please contact us at [email protected] and we’ll investigate immediately.
Refunds may be denied or delayed if the item does not meet return conditions, or if the return is initiated after the 30-day window. If paid via PayPal, the refund will appear in your PayPal balance first.
Exchanges & Size Swaps
We offer exchanges for size, color, or the same item, subject to availability. Contact us within 30 days of delivery to request a swap.
Contact Us to Confirm Availability
Email [email protected] with your order number, the item you want to exchange, and your preferred size or color. We’ll confirm availability and send instructions.
Send the Original Item Back
Customer covers return shipping costs for exchanges. Pack the item securely with original tags and packaging and ship it to the address provided.
Replacement Dispatched After Inspection
Once the returned item is received and inspected, we will ship your replacement as quickly as possible. Exchanges are not processed until the original item has been received and approved.
Size Guide Tip: Before ordering a replacement size, check our product page size chart to find your perfect fit. If the requested item is out of stock, we’ll offer a full refund or store credit — the choice is always yours.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us at [email protected] within 7 days of delivery and include:
Your Order Number
Found in your original order confirmation or shipping email.
Clear Photos
Photos of the damaged or incorrect item, and the original packaging and shipping label it arrived in.
Brief Description
A short note describing the issue — e.g. “wrong size received” or “seam is unraveling.”
We cover everything. Do not return the item until we have confirmed the issue. Once verified, Mota Sport will arrange a free replacement or full refund, including return shipping — whichever you prefer.
Return Shipping Costs
Return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect item sent by us. Here’s a clear breakdown:
We Pay (Free Return)
Customer Pays
We strongly recommend using a tracked shipping method for your return. Mota Sport cannot be held responsible for return packages that are lost in transit. Please keep your tracking number until the return is confirmed.
European Union 14-Day Cooling-Off
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items under the EU cooling-off period must still meet the following conditions:
EU customers: Please contact us to initiate your return under the cooling-off period. Standard return conditions regarding item condition still apply.
Unauthorized Returns & Change of Mind
Prior Approval Required: Any items returned without prior approval will not be accepted or processed. Please always contact us first and wait for your RMA number before shipping anything back.
Mota Sport reserves the right to decline any return that does not comply with this policy. We will notify you by email if your return is refused and will arrange to send the item back to you.
Late Returns: Returns initiated after 30 days of delivery will not be accepted. We strictly observe this window to keep our operations fair for all customers. If you’re approaching the deadline, please contact us as soon as possible.
International Returns: International customers are responsible for all customs duties, taxes, and return shipping costs unless the return is due to a defective or incorrect item. Please mark return packages clearly as “Returned Merchandise” to help avoid customs issues.
